Frequently Asked Questions – All About Autonomous FM & Our Integrator Model

Maintaining Luxury Residential – £8.5bn Greenwich Peninsula Development

A Better Way to Outsource? The Facilities Management Integrator Model


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The facilities management integrator delivery model is very much in its infancy. There are varying degrees of understanding within the industry on exactly what it is, how it works and what the benefits are.


Generally, when we visit or talk to prospective new clients, the same questions always seems to come up. With this is in mind we have put together our latest blog to explore and explain the most frequently asked questions about the integrator model:


What Exactly is an FM Integrator?


An FM Integrator is a matured version of the Managing Agent model, with a dedicated focus on facilities management. The Integrator sits between the client and supply chain providing business intelligence and an independent, impartial view on supplier performance, finance and cost control, workplace experience and FM compliance together with a strategic approach to the entire estate


Are You a CAFM System?


No, our Integrator model focuses more on managing your assets and contractors to provide an independent metric and data led service that puts you back in control. We can provide a CAFM system as part of our service or manage an existing system by integrating our mobile and cloud technology to provide our market-leading real-time business intelligence platform.


Do You Just Provide FM Technology?


No, Autonomous FM is an independent facility management company who embrace emerging technology. We use mobile, cloud and IoT based technology to manage assets and contractors, improve service delivery, create value and drive innovation for our clients.


Do You Deliver Services?


No, we remain completely independent from service delivery to provide impartial management. With no vested interest in the delivery of a service, we are 100% client focused. We sit directly between the client and their supply chain, providing helpdesk and management support based on real-time asset and performance data and business intelligence.


Do You Only Manage Large Estates?


We have a mix of clients ranging from multi-national companies with sites across ten countries to not-for-profit organisations with an individual building. Our integrator model is flexible enough to support companies of all sizes who all want to benefit from improved asset and supply chain management, innovation and smarter procurement.


What Makes You Different?


As an integrator, Autonomous offer an independent and impartial facilities management solution that takes care of the day-to-day facilities delivery, ensures complete compliance with SFG20 standards and embraces technology to drive efficiencies and service improvements.

What makes Autonomous different is that as an SME we run an agile operation that is nimble and quick to react to change. With an in-house capability that is scalable to support our sustained growth, we are flexible enough to meet the expectations of demanding clients while continually innovating through emerging technology.


How Do You Manage Assets Differently To Anyone Else?


We put great focus on improved asset management, providing full asset verification and tagging with interactive 360-degree asset mapping. We set all PPM’s to SFG20 protocols and log all reactive works against individual assets. Client asset data is then used in our business intelligence platform to provide specific reports that generate accurate life-cycle costs, CapEx projections and benchmarking to maximise the value of your assets and aid strategic decision making.


We hope that this blog post helps to profile the Autonomous FM Integrator solution. If you have any further questions or queries, or if you would like a demonstration of our service please contact Mark Taylor on or 07518 444 838.


Autonomous FM is proud to be the facilities management partner to Knight Dragon on their £8.5bn regeneration development of Greenwich Peninsula, the area surrounding the O2 Arena in London.


Greenwich Peninsula is a mixed-use development and one of the largest urban regeneration projects in Europe. The Peninsula will eventually be home to  34,000 new settlers across seven emerging neighbourhoods, providing London with over 15,000 new places to live, two new local schools and new commercial offerings as well 5km steel framed running track and one of Europe’s busiest urban golf ranges.


The renowned designer Tom Dixon, originally from Greenwich, is involved in the design of 47 luxury apartments, a cruise-liner like lobby and the panoramic 15th-floor wellness centre located in the Upper RIverside development. As facilities management partners to Greenwich Peninsula, we offer a bespoke market leading service that is fitting to the style, quality and grandeur of such a prestigious development.


How do Autonomous FM Manage Facilities at Greenwich Peninsula?


Our full integrator model has been implemented at Greenwich Peninsula to ensure a comprehensive service is delivered to the residents, occupiers and developer. As a luxury residential development, Greenwich Peninsula requires attention to detail and they type of service delivery normally restricted to luxury hotels.


With high-end specification assets, fixtures and fittings, everything is managed to the exact manufacturer’s recommendations. All assets are tagged and we manage all works against the individual assets to give us real-time performance data. The data feeds into our Business Intelligence platform so we know at all times performance outputs, ongoing maintenance costs and asset lifecycles.


Through a dedicated contractor portal and mobile applications, vendors are now in control of all work orders and this generates automatic updates to the management team and residents. If a vendor is about to fail an agreed SLA our team is always on hand to gently remind them and make sure all works are closed out on time and to the correct standards. Our team then verify and audit all works in near real-time using our technology platform to seamlessly manage works from inception to completion.


As well as the luxury residential properties at Greenwich Peninsula, Autonomous FM also manage the hub and the golf centre, with more residential and commercial sites going live throughout 2019 and beyond.


Our Solutions for Greenwich Peninsula a Glance



The full article from The Telegraph on the Tom Dixon design project can be found here: ‘ 

See our case study on our work with Greenwich Peninsula.

Having just read a quite damning article in the Financial Times ( on outsourcing in the public sector I thought it would be worthwhile looking at the Autonomous facilities management Integrator model and why we deliver our solution in the way we do.


Firstly, we do not deliver any services. We do this in order to stay independent and impartial, by removing ourselves from service delivery we remove any vested interest and this allows us to be 100% client focused. We allow the clients and contractors to have the contractual relationship and we sit in the middle, providing a data and metric led management solution that puts clients back in control.


Instead of TFM or IFM outsourcing to one main contractor, our solution provides the flexibility to pick the optimal mix of contractors to deliver based on their size, geographical location and service delivery type. SME’s are more easily integrated into the supply-chain and benefit from having that direct relationship with the client, our blog below explores this in more detail:


Integrating SME’s into the Supply Chain


By remaining independent we are able to funnel all performance data on facilities delivery from multiple contractors through our systems and this gives us the ability to benchmark costs in real-time. Business Intelligence (BI) reports use client data to identify trends, compare costs and procure in much smarter ways. This allows us to benchmark costs at the tender stage to identify if any tender from a given contractor is deliverable and sustainable against the current market rates. Our blog on using ‘Big Data’ provides a little more information on our benchmarking:


Benchmarking – Using Big Data for Smarter Procurement


It will always depend on the type of service that is being outsourced, but with the bad rap that the facilities industry has taken from the fallout of Carillion, and most recently the warning about Interserve, should the industry be looking at more sustainable models?


At Autonomous, we believe that our Integrator model is the perfect fit for outsourcing as we provide the visibility and transparency that is so clearly lacking when outsourcing. We can spread the risk by selecting specialist contractors and integrating more SME’s into the supply-chain working on a direct basis with the end client. Our ability to collect, manage and interpret client data to make impactful and significant changes puts clients firmly back in control while only having to deal with one management provider.


If you would like to find out a little more about our facilities management Integrator model and how it could benefit your future facilities management strategy please get in touch with Mark Taylor on or 07518 444 838 to discuss your outsourcing requirements.