Greenwich Peninsula

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(+44) 203 790 7333

Q11, Quorum Business Park, Benton Lane, Newcastle upon Tyne, NE12 8BU

Technology Led

Asset Management

Improved

Residents Experience

The Challenge

Greenwich Peninsula reviewed the services they offered to their residents and found that the solution currently in use was no longer fit for purpose. Homeowners felt removed and distant from the service delivery with a distinct lack of quality from the incumbent vendors. Visibility was poor with minimal clarity on when vendors would attend.

The Service Level Agreements and Key Performance Indicators were not aligned across the entire supply chain, and it was difficult to report and measure delivery effectively.

Reporting on how the service charge was drawn down was inconsistent and statutory compliance was identified as an area for improved reporting. It was also highlighted that residents required multiple-channels of communication with the management team to keep them up-to-date at all times.

Our Solution

We carried out full asset logging and condition assessments of all assets allowing us to focus resolution into areas that had an immediate risk of non-compliance. This allowed us to implement our PPM procedures and maintenance calendars to ensure contractors were managed and carrying out procedures correctly and within the service level agreements.

We implemented our mobile solutions into the resident’s hands allowing real-time interaction and support. This also enabled us to maintain fast and effective communication with residents, always keeping them informed on ongoing works.

Through the introduction of our Business Intelligence reporting, we were able to report in real-time on all aspects of the contract from spend through to statutory compliance at the click of a button or the swipe of a hand.

Using our standard SLA and KPI’s we were able to monitor and significantly improve the response to customers and drive performance across all measured activity.

We can now project the most accurate capital spending predictions through our live asset monitoring. These are based on real information and allow for better service charge planning, also providing all residents with full visibility of how their service charge is spent.