Service Help Desk
Our 24/7 ‘smart’ helpdesk provides round the clock support. If you face an issue, our dedicated service centre will take ownership and work toward a solution. Since our helpdesk and systems are independent from your service providers, you are free to plug-in and change your vendors, large or small, whenever you wish.
our smart helpdesk provides the following solutions:
- Multi-lingual speakers including German, French, Italian, English, Portuguese, Spanish, Polish, Arabic & Norwegian.
- Trained facilities staff giving you 1st line support and task closure. Our staff are trained to resolve 1st level tasks which can reduce engineers visits by up to 40%. Our engineer call back service will guide callers through simple fault remedies, once again reducing engineer call-out costs.
- Employing a single unified contractor PPM management system allows you to implement a single Global, Regional or National strategy to your maintenance processes across your portfolio.
As a manager we know how pressured work can get. The team at Autonomous want to relieve you of some of that pressure by becoming your virtual team. Autonomous removes the stresses of managing your vendors, to perform this on your behalf.
Our staff are passionate about getting you the service your vendors promised to deliver. Auditing and benchmarking provides you with certainty that vendor prices remain competitive with the market and assurance that you only pay for works actually delivered on site. Your monthly Payment Certificate will be underwritten with photographic evidence of completed works, collected in real time using our contactor management system, and a targeted audit programme of site inspections.
our solutions include:
- Management of KPI & SLA compliance, and rectification measures when things start to fall behind.
- Management of vendor spend in real time.
- Work to reduce your spend through smart reporting highlighting areas of concern.
- Produce 5 and 10 year capex projection based on analysis of data trends.
Our mobile apps for Android and iOS devices are designed with both facilities managers and your building residents in mind.
our mobile apps provide the following solutions:
- The deployment of mobile apps is a particularly useful way for Facilities Managers to increase engagement with their customers – it allows you to place FM services directly into their hands – wherever and whenever they need them.
- As part of our mobilisation, we create unique apps that are tailored to reflect what’s important to you and your customers. You may wish to incorporate external links to concierge services or taxi bookings for example, or allow building residents to know when their packages arrive, or simply allow your customers to interact with mobile engineers, and monitor travel time, job start and completion times. Another useful feature is ‘Geo-fencing’ which allows you to target specific messages to building occupants in a particular location, for example, you may wish to inform the occupants of a particular building or campus that there is a power cut – these messages will be sent to the smart phones of those affected people only, without unnecessary distractions to those unaffected.
finance & data analysis
The world of facilities management is not a particularly advanced one when it comes to information technology, let alone the use of big data. But that’s starting to change, particularly with the type of analytics that we at Autonomous are making available to our Clients.
Here at Autonomous, data and analytics are at the heart of our company. With our extensive insights into property & facilities data we can help you gain insight into your current position and where you should focus your efforts.
get the most out of your data:
- We recognise it’s your data. You have full access to all data stored on our servers and build any reporting format you require that is sent to you automatically at a date you request.
- Virtual Reality reporting allows virtual tours of monthly spend on all plant within the site
- Data at your fingertips – stored in our state of the art contractors management system ensures reliable data and reports
- Security – we understand the need to keep your data safe – all of your data is hosted on ISO 27001 accredited servers.