Our 24/7 ‘smart’ helpdesk provides round the clock support. If you face an issue, our dedicated service centre will take ownership and work toward a solution.
Since our helpdesk and systems are independent from your service providers, you are free to plug-in and change your vendors, large or small, whenever you wish.
Our smart helpdesk provides the following solutions:
Multi-lingual speakers including German, French, Italian, English, Portuguese, Spanish, Polish, Arabic & Norwegian.
Trained facilities staff giving you 1st line support and task closure. Our staff are trained to resolve 1st level tasks which can reduce engineers visits by up to 40% . Our engineer call back service will guide callers through simple fault remedies, once again reducing engineer call-out costs.
Employing a single unified contractor PPM management system allows you to implement a single Global, Regional or National strategy to your maintenance processes across your portfolio.
We utilise IoT monitoring devices to transform your just-in-case maintenance Just-in-Time.